We hope that all of your burning questions about ordering and returning are answered here, if we've missed anything please feel free to reach out directly and we'll do our best to help you out.
This relationship must be moving into "serious" territory and we couldn't be happier. You should find everything you need to know about taking the plunge and finalizing your order below. If you still have more questions please feel free to reach out directly. Email email@example.com
How much does it cost to ship?
We offer Free Standard Shipping on orders over $100. For orders under $100 there is an $8 Standard Shipping Fee. See below for the cost of 2-Day or Next Day Shipping options.
Where do you ship?
Swiminista only ships to the US for now, but we're working on our travel itinerary for delivery expansion soon. Feel free to get in touch to let us know you're interested and we'll try to get to you as soon as we can. Email firstname.lastname@example.org
What are your shipping options?
Standard Ground | DHL and USPS | 3-5 days | Free over $100. $8 Flat Rate for orders under $100.
Next-Day | FedEx | 1 business day* | $18
2-Day | FedEx | 2 business days* | $35
- All orders must be placed before 2pm CST in order to be delivered within the above timelines.
- FedEx does not deliver on weekends or holidays.
- Once your order has shipped we are unable to re-route or expedite your package.
Did my order ship?
As soon as your order has shipped, we'll send you an email. If you didn't receive one yet please let us know. Email email@example.com
Can I change/edit my order?
We process your order as soon as it's placed so might not be able to make any changes, but if you get in touch with us ASAP we will do our best to action your requests. (this includes shipping/billing addresses, shipping method, inserting promo code, removing/adding/altering an item in your order etc.) Email firstname.lastname@example.org
My package says "delivered" but I haven't received it.
Uh Oh! Since the package was indicated that it was delivered, there are a few steps we suggest taking. Occasionally, packages are marked as delivered before they are physically at your address. Please allow 24 hours following a delivery confirmation before assuming that there is an issue with the delivery.Contact your local post carrier and try to speak to your postal person directly, as sometimes they have a recollection of when and where they leave packages. Make sure your mail area is secure, and leave a note to request that packages not be left unattended. Is there a chance one of your neighbors mistakenly collected your package? If you have completed all of the above, please contact us at email@example.com so we can file a claim on our end and work out a way to help you.
If you still have a question about orders or shipping please reach out directly.
Thanks for taking the plunge and ordering from Swiminista. We trust that you're having a great time getting to know your new swimwear, but we get it, sometimes it's hard to tell which one is the right match for you and not everything works out the first time. You should find everything you need to know about returning your order below. And if you have any other questions please get in touch directly. Email firstname.lastname@example.org.
Do you offer returns and/or exchanges?
Of course we do.
Standard Returns: You have 30 days from your delivery date to make the call. We offer refunds or exchanges on approved returns.
Try-At-Home Returns: You have 7 days to return the items you ordered to try on at home.
How long do I have to decide?
You have 30 days for standard orders, or 7 days for Try-At-Home orders to make sure your Swiminista suit is the right one for you.
IMPORTANT: Please don't remove the tags or hygienic stickers while trying your suit on.
Who pays for the shipping of a return or exchange?
Standard and Try-At-Home Returns.
Returns are subject to a flat return label fee of $8, which will be deducted from the refund amount. This fee helps to cover the cost of the provided return label and the processing of returned items. If you decide to place a new order within the next 12 hours, the $8 fee will be waived (make sure to use the same email address) and let us know you've made a new order straight away. Email email@example.com
Can I take off the stickers and tags?
We will only accept your return and process your refund if the items are unworn, and have all the Swiminista garment tags still attached and hygienic stickers in tact if applicable. Garments that are soiled, damaged or altered will not be accepted, and will be returned to you without a refund.
Where will you send my refund?
Your refund will be credited to the same credit card you used to place the order.
How long does a return take to process?
We process returns and refunds as soon as we receive them. Please allow 1-2 weeks for the refund to appear on your credit card statement.
Will you refund my shipping fee when an order is returned?
Original shipping charges are not refunded when the order has been returned. Sign up here for our mailing list to find out about free shipping promotions for future orders!
I requested an exchange. When will I get my new items?
When making an exchange, the replacement product(s) will be sent when the return package is in transit on its way back to us.
What if my exchange items are a different price?
We will refund the difference between your original items and newly selected items, less the original Shipping Fee (if applicable) and the $8 Return Shipping Fee. If the item costs more, we will charge the difference to the same credit card authorized for your first order. If you'd like the charge to be processed on a new card, please email firstname.lastname@example.org at the time of sending back your return. Exchanges cannot be guaranteed if the return package is not mailed within 30 days of your original delivery. If delayed, replacement products may be out of stock.
I need to return or exchange but it’s over the 30 days (or 7 days for Try-At-Home) What should I do?
If your return or exchange is overdue, please contact email@example.com for help.
If you’ve kept your Try-At-Home pieces a little too long, we will charge you for the items you kept. If you want to return them, you’ll have up to 30 days to do so as a Standard Return.
Does the return have to be sent back in original packaging and post bag or box?
We suggest you return items in their original packaging to ensure they are adequately protected in transit. If they were damaged during the opening stage, please source something similarly protective.
What if my return isn't accepted?
If the returned item(s) do not meet our outlined standards for return, you will be notified by email, then the item(s) will be returned to your original shipping address and will not be granted a refund/exchange. Shipping charges will apply.
• All items are checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition, please contact us immediately. Email firstname.lastname@example.org
• Please seek to return items within seven days of receiving your shipping label.
• Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
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